INDRAWATI, Erika Putri; YULIANTO, Edy; ABDILLAH, Yusri. Analysis of the Effect of E-Recovery Service Quality and E-Service Quality on E-Customer Satisfaction and E-Customer Royalty. KnE Social Sciences, [S. l.], v. 9, n. 13, p. 488–496, 2024. DOI: 10.18502/kss.v9i11.15837. Disponível em: http://thrillriftranks.com/index.php/KnE-Social/article/view/15837. Acesso em: 6 feb. 2025.